Terms and conditions

IMPORTANT NOTICE: PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM.

1. Owner of Website

This website www.spruceglobal.com.au(“Website”) is owned and operated by Spruce Global Pty Ltd (ABN: 68 667 961 382), a licensed remittance services provider registered with AUSTRAC. Throughout these Terms and Conditions, “we,” “us,” or “our” refers to Spruce Global Pty Ltd. The Website contains both public areas (“Public Area”) accessible to all users and private areas (“Private Area”) accessible only to authorized users who have registered and created an account.

2. Scope of Services

Spruce Global provides remittance, cross-border payment and money transfer services. Our remittance and payment services are subject to Spruce Global’s standard service agreements, which are separate from these Terms. In the event of any conflict between this Agreement and the Service Agreement, the Service Agreement shall prevail.

3. Access to Private Area and Use of Username/Password

Upon registration and acceptance of a service agreement with us, you agree that Spruce Global is not liable for any unauthorized access to your account unless such access is due to our negligence.

4. Legitimate Use of the Website

You agree to use our website, products and services only for legitimate purposes, in accordance with the law and these Terms and Conditions. Any attempt to manipulate, alter, or reverse any part of the Website or its underlying software is strictly prohibited. Your access to the Website must always comply with our service agreements and Australian regulations.

5. Copyright and Intellectual Property

The content, design, and software on this Website are owned by Spruce Global or licensed from third parties. You are granted a limited license to access and use the content solely for personal use related to Spruce Global’s services. You may not reproduce, distribute, or modify any content without prior written permission from us.

6. Accuracy of Information and No Financial Advice

The information on the Website, is provided in good faith and is believed to be accurate at the time of posting. However, Spruce Global makes no warranties regarding the accuracy or completeness of the information. Rates may change frequently and without notice. The information provided on this Website does not constitute financial advice, and you should seek professional guidance before making any financial decisions.

7. Exchange Rate and Transaction Execution

Spruce Global offers competitive foreign exchange rates that are updated frequently. However, exchange rates offered at the time of booking may differ from publicly available rates. Rates are confirmed at the time of transaction booking, and you are responsible for verifying that the rate is acceptable before completing a transaction.

8. Settlement of Transactions

Once a transaction is booked, you agree to complete the transaction by providing the necessary funds. Spruce Global will settle the agreed-upon amount to your designated beneficiary or account, subject to applicable regulations. Settlement times may vary depending on the method of transfer and the recipient’s location.

9. Fees and Charges

All applicable fees for services provided by Spruce Global will be disclosed to you before completing a transaction. Fees may include transaction charges, foreign exchange spreads, or other service fees. These fees are final and are non-refundable unless otherwise stated in the service agreement. Additional bank or payment processor fees may also apply, depending on the method of payment.

10. Identity Verification and Compliance

To comply with AUSTRAC regulations, Spruce Global performs identity verification and KYC (Know Your Customer) procedures for all customers. By using our services, you agree to provide accurate personal and business information. Spruce Global reserves the right to terminate your access to our services if false or misleading information is provided.

11. Data Protection and Privacy

Spruce Global is committed to safeguarding your personal data in compliance with the Australian Privacy Principles (APPs) and the Privacy Act 1988. We use your personal data only for the purposes of providing our services, conducting identity verification, and complying with legal obligations. You can read more in our Privacy Policy available on the Website.

12. Termination of Services

Spruce Global reserves the right to terminate your access to our services and Website at any time if you breach these Terms and Conditions, fail to comply with applicable laws, or provide false or misleading information. In addition, you may choose to terminate your use of our services by notifying us in writing.

13. External Links

Our Website may contain links to third-party websites. Spruce Global does not endorse, control, or take responsibility for any third-party websites or their content. Use of these external websites is at your own risk.

14. Liability Limitations

Spruce Global shall not be held liable for any indirect, incidental, or consequential damages arising out of or related to your use of the Website or our services, except where such liability is mandated by law. Spruce Global is not responsible for delays or failures in transaction processing due to technical issues or third-party service interruptions.

15. Dispute Resolution

Any disputes arising out of these Terms and Conditions or related to our services shall be resolved in accordance with Australian law. Customers are encouraged to contact Spruce Global's customer service team to address any issues before seeking external dispute resolution.

16. Governing Law

These Terms and Conditions are governed by the laws of Australia. By using our services, you agree to submit to the jurisdiction of the courts in New South Wales, Australia.

17. Changes to the Terms

Spruce Global reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this Website, and continued use of our services constitutes acceptance of the updated Terms and Conditions.